Washing Machine Door Won't Open
Wait 3–5 minutes, check the lock symbol and drain only by the documented procedure for the exact model (about 5–30 minutes).
Fault description
The safety lock has not released, often because the cycle just ended or water remains.
Wait 3–5 minutes, check the lock symbol and drain only by the documented procedure for the exact model. Switch off and unplug before accessible cleaning and never use force.
Causes
- Normal lock delay — The lock may remain active for about 3–5 minutes after a cycle.
- Water remains in the drum — The safety lock prevents opening while water is present.
- Water or laundry is too hot — The lock can remain engaged until conditions are safe.
- Door-lock or control fault — A lock that stays engaged after safe checks requires service.
Step-by-Step Fix
- 1
Stop safely
Pause the programme, wait for the drum to stop and do not force the door.
- 2
Check external conditions
Wait 3–5 minutes, check the lock symbol and drain only by the documented procedure for the exact model.
- 3
Follow the exact manual
Use the product number for the correct procedure; remove no panels and improvise no emergency release.
- 4
Make one controlled test
Test once only when there is no leak, burning smell, smoke, heavy scraping noise or electrical fault.
- 5
Arrange authorised service
Stop troubleshooting if the fault returns or an internal component is suspected.
When to call a service technician
Arrange authorised service if the fault remains after external checks, if the drum does not move normally or if the lock, pump, valve, sensor or mechanics are suspected.
Switch off immediately for water near electricity, burning smell, smoke, abnormal heat, tripped protection or severe grinding, scraping or impacts.
Prevention
Empty pockets, dose correctly, mix large and small items, avoid overloading and clean user-accessible filters and hoses at the manual's intervals.
Keep the washer stable and hoses free from pinching; this does not prevent internal component faults.
Spare parts and service
Visit our partners for spare parts and service
Spare parts
Book a repair
Frequently Asked Questions
Can I keep using a Bosch washer showing —?
Wait 3–5 minutes, check the lock symbol and drain only by the documented procedure for the exact model. Do not run another cycle until Bosch guidance or service confirms it is safe.
Can I reset — by switching the washer off?
Switching off is a safety step, not proof that the fault is repaired. If the code returns or Bosch classifies it as service-only, do not repeatedly reset the washer.
Does — identify a part to replace?
No. The code identifies a system or condition, but Bosch service should diagnose the exact cause before any part is ordered.
Why should I provide the E-Nr?
Bosch model families and markets can use different hardware and service procedures. The E-Nr identifies the correct appliance documentation.
May I test the sensor myself?
No. Do not remove panels or measure internal wiring, sensors or electronics. Bosch directs these codes to customer service.