Washing Machine Drum Not Turning

Electrolux Advanced fix Updated 2 August 2026
Quick Fix

Check the programme, load, closed door and drainage; do not reach inside or inspect the drive system (about 5–30 minutes).

Fault description

The drum does not rotate during the programme.

Check the programme, load, closed door and drainage; do not reach inside or inspect the drive system. Unplug before cleaning or external checks and never open appliance panels.

Causes

  • Programme delay or paused cycle — Check this only through user-accessible, model-specific steps in the manual.
  • Load or drainage problem — Check this only through user-accessible, model-specific steps in the manual.
  • Door not locked — Check this only through user-accessible, model-specific steps in the manual.
  • Internal motor, drive or control fault — Check this only through user-accessible, model-specific steps in the manual.

Step-by-Step Fix

  1. 1

    Stop safely

    Pause the programme, wait for the drum to stop and do not force the door.

  2. 2

    Check settings and symptoms

    Check the programme, load, closed door and drainage; do not reach inside or inspect the drive system.

  3. 3

    Record details

    Note the programme stage, any code and the PNC/product number.

  4. 4

    Follow the exact manual

    Perform documented user checks only; dismantle nothing and make no electrical measurements.

  5. 5

    Arrange service

    Stop if the issue remains or the seal, heater, motor, electronics or internal mechanics are suspected.

Related error codes

  • E50 Motor fault. General motor error — check for drum obstruction or motor failure.
  • E51 Motor triac short circuit. Electronic fault in motor power control.
  • E52 Motor speed signal not detected. Tachogenerator is not sending a speed signal.
  • E54 Motor relay malfunction. The relay controlling the motor has failed.

When to call a service technician

Arrange authorised service if the problem remains after external checks. Do not use the washer with a damaged seal, leakage or abnormal mechanical movement.

Unplug immediately for water near electricity, burning smell, smoke, abnormal heat, tripped protection, sparks or severe grinding or scraping.

Prevention

Follow load limits, empty pockets, close zips, leave the door ajar after use when safe and clean the seal and accessible areas as the manual specifies.

Keep the washer level and select the correct programme; this does not prevent internal component faults.

Spare parts and service

Visit our partners for spare parts and service

Spare parts

Book a repair

Frequently Asked Questions

Can I keep using a Bosch washer showing —?

Check the programme, load, closed door and drainage; do not reach inside or inspect the drive system. Do not run another cycle until Bosch guidance or service confirms it is safe.

Can I reset — by switching the washer off?

Switching off is a safety step, not proof that the fault is repaired. If the code returns or Bosch classifies it as service-only, do not repeatedly reset the washer.

Does — identify a part to replace?

No. The code identifies a system or condition, but Bosch service should diagnose the exact cause before any part is ordered.

Why should I provide the E-Nr?

Bosch model families and markets can use different hardware and service procedures. The E-Nr identifies the correct appliance documentation.

May I test the sensor myself?

No. Do not remove panels or measure internal wiring, sensors or electronics. Bosch directs these codes to customer service.