Washing Machine Not Heating Water

Electrolux Advanced fix Updated 2 August 2026
Quick Fix

Confirm the selected programme and temperature; remember that the final rinse is normally cold (about 5–30 minutes).

Fault description

The washer appears not to heat the wash water.

Confirm the selected programme and temperature; remember that the final rinse is normally cold. Unplug before cleaning or external checks and never open appliance panels.

Causes

  • Cold or low-temperature programme — Check this only through user-accessible, model-specific steps in the manual.
  • Normal cold final rinse — Check this only through user-accessible, model-specific steps in the manual.
  • Heating-system fault — Check this only through user-accessible, model-specific steps in the manual.
  • Temperature-sensing or control fault — Check this only through user-accessible, model-specific steps in the manual.

Step-by-Step Fix

  1. 1

    Stop safely

    Pause the programme, wait for the drum to stop and do not force the door.

  2. 2

    Check settings and symptoms

    Confirm the selected programme and temperature; remember that the final rinse is normally cold.

  3. 3

    Record details

    Note the programme stage, any code and the PNC/product number.

  4. 4

    Follow the exact manual

    Perform documented user checks only; dismantle nothing and make no electrical measurements.

  5. 5

    Arrange service

    Stop if the issue remains or the seal, heater, motor, electronics or internal mechanics are suspected.

Related error codes

  • E60 Heating element fault. The water is not heating to the target temperature.
  • E61 Heating time too long. The water is heating but too slowly. Check the heating element and NTC sensor.
  • E62 Overheating detected. The water temperature has exceeded the set limit. Check the NTC sensor and thermostat.
  • E68 Heating element leakage current to earth. Possible heating element breakdown.
  • E71 NTC temperature sensor fault. The drum temperature sensor is giving incorrect readings or is open circuit.

When to call a service technician

Arrange authorised service if the problem remains after external checks. Do not use the washer with a damaged seal, leakage or abnormal mechanical movement.

Unplug immediately for water near electricity, burning smell, smoke, abnormal heat, tripped protection, sparks or severe grinding or scraping.

Prevention

Follow load limits, empty pockets, close zips, leave the door ajar after use when safe and clean the seal and accessible areas as the manual specifies.

Keep the washer level and select the correct programme; this does not prevent internal component faults.

Spare parts and service

Visit our partners for spare parts and service

Spare parts

Book a repair

Frequently Asked Questions

Can I keep using a Bosch washer showing —?

Confirm the selected programme and temperature; remember that the final rinse is normally cold. Do not run another cycle until Bosch guidance or service confirms it is safe.

Can I reset — by switching the washer off?

Switching off is a safety step, not proof that the fault is repaired. If the code returns or Bosch classifies it as service-only, do not repeatedly reset the washer.

Does — identify a part to replace?

No. The code identifies a system or condition, but Bosch service should diagnose the exact cause before any part is ordered.

Why should I provide the E-Nr?

Bosch model families and markets can use different hardware and service procedures. The E-Nr identifies the correct appliance documentation.

May I test the sensor myself?

No. Do not remove panels or measure internal wiring, sensors or electronics. Bosch directs these codes to customer service.