Washing Machine Won't Complete a Cycle
Check the displayed code, load balance, water supply and drainage, then make one documented reset (about 1–20 minutes).
Fault description
The washer stops or remains in one programme phase.
Check the displayed code, load balance, water supply and drainage, then make one documented reset. Open no panels, make no electrical measurements and do not order a part from the symptom or code alone.
Causes
- Unbalanced or overloaded load — This is a possible cause, not a confirmed parts diagnosis.
- Water-supply restriction — This is a possible cause, not a confirmed parts diagnosis.
- Drainage restriction — This is a possible cause, not a confirmed parts diagnosis.
- Internal appliance fault — This is a possible cause, not a confirmed parts diagnosis.
Step-by-Step Fix
- 1
Stop safely
Cancel the programme. Do not restart after electrical tripping, a burning smell or leakage.
- 2
Isolate hazards
Unplug before user-accessible checks and wait for the drum to stop.
- 3
Check externally only
Check the displayed code, load balance, water supply and drainage, then make one documented reset.
- 4
Record details
Photograph the complete symptom, note the PNC/model and what happened before the stop.
- 5
Use a qualified professional
Arrange authorised service; use a qualified electrician if the outlet, protection or fixed supply is suspect.
When to call a service technician
Arrange authorised service immediately for a burning smell, AE leakage indication, recurring CE or electrical tripping. Repeated cycle stops after external checks also require service.
Keep the washer unplugged for water near electricity, smoke, sparks, abnormal heat, a damaged cord or repeated tripping.
Prevention
Avoid overloading, dose correctly and regularly check visible hoses, cord and plug for damage without dismantling the washer.
Internal leakage, motor and electrical faults cannot be safely prevented or diagnosed through user maintenance.
Spare parts and service
Visit our partners for spare parts and service
Spare parts
Book a repair
Frequently Asked Questions
Can I keep using a Bosch washer showing —?
Check the displayed code, load balance, water supply and drainage, then make one documented reset. Do not run another cycle until Bosch guidance or service confirms it is safe.
Can I reset — by switching the washer off?
Switching off is a safety step, not proof that the fault is repaired. If the code returns or Bosch classifies it as service-only, do not repeatedly reset the washer.
Does — identify a part to replace?
No. The code identifies a system or condition, but Bosch service should diagnose the exact cause before any part is ordered.
Why should I provide the E-Nr?
Bosch model families and markets can use different hardware and service procedures. The E-Nr identifies the correct appliance documentation.
May I test the sensor myself?
No. Do not remove panels or measure internal wiring, sensors or electronics. Bosch directs these codes to customer service.