Washing Machine Won't Fill With Water

Electrolux Medium fix Updated 2 August 2026
Quick Fix

Open the water tap fully and check water flow, the straight inlet hose and accessible inlet filter as the manual describes (about 5–30 minutes).

Fault description

The washer receives no water or fills too slowly.

Open the water tap fully and check water flow, the straight inlet hose and accessible inlet filter as the manual describes. Switch off and unplug before accessible cleaning and never use force.

Causes

  • Water supply closed or weak — A closed tap or low flow prevents filling.
  • Kinked inlet hose — A trapped or sharply bent hose restricts water.
  • Blocked accessible inlet filter — Deposits at the hose connection can reduce flow.
  • Internal inlet or level fault — A valve, wiring or sensor fault requires service.

Step-by-Step Fix

  1. 1

    Stop safely

    Pause the programme, wait for the drum to stop and do not force the door.

  2. 2

    Check external conditions

    Open the water tap fully and check water flow, the straight inlet hose and accessible inlet filter as the manual describes.

  3. 3

    Follow the exact manual

    Use the product number for the correct procedure; remove no panels and improvise no emergency release.

  4. 4

    Make one controlled test

    Test once only when there is no leak, burning smell, smoke, heavy scraping noise or electrical fault.

  5. 5

    Arrange authorised service

    Stop troubleshooting if the fault returns or an internal component is suspected.

Related error codes

  • E10 Water inlet error. The machine is not filling with water within the set time. Check the tap, inlet hose, and inlet filter.
  • E11 Water fill too slow. Water is entering but taking too long. Check water pressure and inlet filter.

When to call a service technician

Arrange authorised service if the fault remains after external checks, if the drum does not move normally or if the lock, pump, valve, sensor or mechanics are suspected.

Switch off immediately for water near electricity, burning smell, smoke, abnormal heat, tripped protection or severe grinding, scraping or impacts.

Prevention

Empty pockets, dose correctly, mix large and small items, avoid overloading and clean user-accessible filters and hoses at the manual's intervals.

Keep the washer stable and hoses free from pinching; this does not prevent internal component faults.

Spare parts and service

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Spare parts

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Frequently Asked Questions

Can I keep using a Bosch washer showing —?

Open the water tap fully and check water flow, the straight inlet hose and accessible inlet filter as the manual describes. Do not run another cycle until Bosch guidance or service confirms it is safe.

Can I reset — by switching the washer off?

Switching off is a safety step, not proof that the fault is repaired. If the code returns or Bosch classifies it as service-only, do not repeatedly reset the washer.

Does — identify a part to replace?

No. The code identifies a system or condition, but Bosch service should diagnose the exact cause before any part is ordered.

Why should I provide the E-Nr?

Bosch model families and markets can use different hardware and service procedures. The E-Nr identifies the correct appliance documentation.

May I test the sensor myself?

No. Do not remove panels or measure internal wiring, sensors or electronics. Bosch directs these codes to customer service.