LG Washing Machine Drum Not Turning
Check the selected cycle, load, closed door and drainage, then stop if the drum remains stationary (about 5–20 minutes).
Fault description
The drum does not rotate during the wash or spin phase.
Check the selected cycle, load, closed door and drainage, then stop if the drum remains stationary. Do not guess an internal part from the code or symptom, and open or measure no internal circuits.
Causes
- Code-specific appliance condition — The complete code determines the correct troubleshooting path.
- Load, door or drainage — External operating conditions can stop a cycle or drum movement.
- Temporary control fault — A documented restart can rule out a temporary condition.
- Internal motor, sensor or control fault — A persistent code or stationary drum requires diagnosis.
Step-by-Step Fix
- 1
Stop safely
Pause the programme, wait for the drum to stop and do not force the door.
- 2
Record exactly
Check the selected cycle, load, closed door and drainage, then stop if the drum remains stationary.
- 3
Follow the correct manual
Use the model number and complete code; perform documented user checks only.
- 4
Reset once
Unplug with dry hands as the manufacturer advises and restart only without leakage, smell, smoke, heat or electrical damage.
- 5
Arrange authorised service
Request service if the code or symptom returns. Remove no panels and measure no sensors, motors or boards.
When to call a service technician
Arrange authorised service if the code returns after one restart, if the drum does not rotate or if the exact manual identifies an internal sensor, motor, communication or control fault.
Unplug immediately for water near electricity, burning smell, smoke, sparks, abnormal heat or tripped protection.
Prevention
Follow load limits, empty pockets, keep the washer level and always record the full code and model number before contacting support.
Internal sensor, motor, communication and electronics faults cannot be safely prevented or diagnosed through dismantling.
Spare parts and service
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Spare parts
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Frequently Asked Questions
Can I keep using a Bosch washer showing —?
Check the selected cycle, load, closed door and drainage, then stop if the drum remains stationary. Do not run another cycle until Bosch guidance or service confirms it is safe.
Can I reset — by switching the washer off?
Switching off is a safety step, not proof that the fault is repaired. If the code returns or Bosch classifies it as service-only, do not repeatedly reset the washer.
Does — identify a part to replace?
No. The code identifies a system or condition, but Bosch service should diagnose the exact cause before any part is ordered.
Why should I provide the E-Nr?
Bosch model families and markets can use different hardware and service procedures. The E-Nr identifies the correct appliance documentation.
May I test the sensor myself?
No. Do not remove panels or measure internal wiring, sensors or electronics. Bosch directs these codes to customer service.