Siemens Washing Machine Has a Burning Smell
Stop the programme and isolate power only from a dry safe position. Do not restart the washer; arrange qualified service.
Fault description
A burning smell, smoke, sparks or abnormal heat can indicate an electrical or mechanical overheating hazard and is not suitable for user testing.
Stop the programme, keep clear of smoke and isolate power only if this can be done safely; do not restart the washer and arrange qualified service. Open no panels, make no measurements and run no test programme.
Causes
- Overheated motor or drive component — This is a possible cause; use only external checks in the exact E-Nr manual.
- Electrical connection, wiring or control fault — This is a possible cause; use only external checks in the exact E-Nr manual.
- Friction from an internal mechanical fault — This is a possible cause; use only external checks in the exact E-Nr manual.
- Foreign material or another heat source requiring inspection — This is a possible cause; use only external checks in the exact E-Nr manual.
Step-by-Step Fix
- 1
Stop immediately
Stop using the washer. For smoke or fire risk, keep clear, evacuate if necessary and call emergency services for immediate danger.
- 2
Isolate only when safe
Disconnect power from a dry safe position. Do not touch wet or damaged equipment or expose yourself to smoke.
- 3
Do not restart
Do not reset electrical protection to try the washer again and run no test programme.
- 4
Record without touching
Note the E-Nr, programme stage, displayed code, where the smell or sound arose and which protection device operated.
- 5
Arrange the right professional help
Contact Siemens service for the appliance and a qualified electrician if the socket, cable, protection or fixed installation may be involved.
When to call a service technician
This situation requires qualified assessment before the washer is used again. Contact Siemens service; also contact a qualified electrician if the fixed installation or protection may be responsible.
For active smoke, fire, sparks or immediate danger, keep clear, evacuate and call local emergency services.
Prevention
Use an earthed outlet and the connection required by the installation manual. Avoid extension leads, keep the mains cable undamaged and resolve leaks before use.
Internal electrical and mechanical faults cannot be prevented through user dismantling or testing.
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Frequently Asked Questions
Can I restart the washer to check it?
No. Repeated tripping or a burning smell must be assessed before the appliance is used again.
Should I reset the RCD?
Not to test the washer again. Isolate the appliance safely and have the appliance and installation assessed by the appropriate professional.
Can I open a panel to find the fault?
No. Electricity, heat and possible leakage make internal inspection unsuitable for a user.
Whom should I contact?
Siemens service for the washer and a qualified electrician if the socket, cable, protection or fixed installation may be involved.